Privacy Policy
This Privacy Policy explains how Super Trash Pros ("we," "us," or "our") collects, uses, and protects information when you visit supertrashpros.com or use our junk removal services in McAllen and the Rio Grande Valley. By using our website, contacting us, or booking a service, you agree to this Policy.
1. Information We Collect
When you request a quote, schedule a job, or otherwise contact us, you may give us information directly, including:
- Name, phone number, and email address
- Service address where the work will be performed
- A description of the items or job, including photos you choose to send us
- Payment information collected at the time of service (we do not store full payment card numbers on this website)
We may also automatically collect information when you visit the website, such as your IP address, browser type, device information, pages visited, time spent on the site, and referring source. This information is collected through standard log files and cookies (see Section 5).
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests, questions, and inquiries
- Schedule, dispatch, and perform the services you book
- Send appointment confirmations, reminders, and service updates
- Process payment for completed jobs
- Improve our website, services, and customer experience
- Send occasional marketing or promotional messages, but only with your consent
- Comply with applicable legal obligations
3. SMS / Text Message Consent
By submitting your phone number through our forms, calling us, or texting us, you consent to receive SMS text messages from Super Trash Pros related to your quote request, scheduled service, or account.
- Message frequency varies based on your interaction with us.
- Message and data rates may apply depending on your mobile carrier and plan.
- You may opt out at any time by replying STOP to any text message we send. For help, reply HELP.
- Consent to receive marketing texts is not a condition of purchasing any goods or services from us.
- We do not share or sell your mobile phone number or SMS opt-in information with third parties for their own marketing purposes.
4. Sharing With Third Parties
We do not sell your personal information. We share information only with:
- Service providers that help us operate the business — such as scheduling software, payment processors, hosting providers, and email or SMS delivery services. These providers are bound to use your information only for the services they perform for us.
- Law enforcement or regulators when required to comply with a valid legal request or to protect our rights, property, or safety, or that of our customers.
5. Cookies & Analytics
We use Google Analytics 4 (GA4) to understand how visitors interact with our site and improve our service. GA4 sets cookies that help us measure things like page views and traffic sources; IP addresses are anonymized. We honor the Global Privacy Control browser signal — if your browser sends GPC, analytics will not load. You can also opt out manually at any time by clicking "Privacy Choices" in the site footer, which saves a local opt-out flag in your browser.
- Browser GPC signal — enable Global Privacy Control in your browser or a privacy extension; we will not load analytics.
- "Privacy Choices" footer link — click it on any page to toggle a local opt-out stored in your browser.
- Browser cookie settings — block or delete cookies for this site in your browser preferences (some site features may not work as intended).
6. Data Retention & Security
We retain customer information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to help protect your information. No method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on the laws of your state of residence, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of receiving marketing communications at any time
To exercise any of these rights, contact us using the information in Section 10.
8. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be posted prominently on our website. Your continued use of the site or our services after changes take effect means you accept the updated Policy.
10. Contact Us
Questions about this Privacy Policy or your information? Get in touch: